Incidents reported on status page for connectx https://status.amdocs-connectx.com/en https://d1lppblt9t2x15.cloudfront.net/logos/77f032529189588cec81258e10a84f38.png https://status.amdocs-connectx.com/en en https://status.amdocs-connectx.com/en/incident/809662 Thu, 22 Jan 2026 14:12:00 -0000 https://status.amdocs-connectx.com/en/incident/809662#5e5e9a0d75d4ce9380f8341bc57dfc7b3eca116fe27326dc784cad32676912fe Issue resolved. Billing, if affected, will be resumed automatically https://status.amdocs-connectx.com/en/incident/809662 Thu, 22 Jan 2026 14:10:00 -0000 https://status.amdocs-connectx.com/en/incident/809662#3def50a8e5203e3e3c55e0b970b7f3333674da198e02ee0739ef88cab3df9b81 We are experiencing network issues connecting to Stripe API. This may affect payment for some customers. https://status.amdocs-connectx.com/en/incident/808831 Wed, 21 Jan 2026 12:09:00 -0000 https://status.amdocs-connectx.com/en/incident/808831#be71882b0849fe2e946807a33f91ff6b9c856908c2f50275aa5265580718b9b7 We experienced a partial service outage due to a database failover issue, which resulted in the loss of index statistics. As a consequence, some commerce-related services were temporarily impacted. The issue was automatically detected immediately, and service was fully restored after the affected indexes were rebuilt successfully. No customer action is required. Any pending or in-progress orders are being processed automatically by the system. Our support and operations teams are actively monitoring the environment and are working extended shifts to address any residual or follow-up issues. We are working closely with AWS to identify the root cause and to implement preventive measures to ensure this issue—and similar scenarios—do not recur. We apologize for any inconvenience caused and appreciate your patience. https://status.amdocs-connectx.com/en/incident/808831 Wed, 21 Jan 2026 12:09:00 -0000 https://status.amdocs-connectx.com/en/incident/808831#be71882b0849fe2e946807a33f91ff6b9c856908c2f50275aa5265580718b9b7 We experienced a partial service outage due to a database failover issue, which resulted in the loss of index statistics. As a consequence, some commerce-related services were temporarily impacted. The issue was automatically detected immediately, and service was fully restored after the affected indexes were rebuilt successfully. No customer action is required. Any pending or in-progress orders are being processed automatically by the system. Our support and operations teams are actively monitoring the environment and are working extended shifts to address any residual or follow-up issues. We are working closely with AWS to identify the root cause and to implement preventive measures to ensure this issue—and similar scenarios—do not recur. We apologize for any inconvenience caused and appreciate your patience. https://status.amdocs-connectx.com/en/incident/808831 Wed, 21 Jan 2026 10:32:00 -0000 https://status.amdocs-connectx.com/en/incident/808831#2509e908114d0529028ffdb1a20848019f4a5841888746995063e4f67e26397b resource-inventory recovered. https://status.amdocs-connectx.com/en/incident/808831 Wed, 21 Jan 2026 10:32:00 -0000 https://status.amdocs-connectx.com/en/incident/808831#2509e908114d0529028ffdb1a20848019f4a5841888746995063e4f67e26397b resource-inventory recovered. https://status.amdocs-connectx.com/en/incident/808831 Wed, 21 Jan 2026 10:28:00 -0000 https://status.amdocs-connectx.com/en/incident/808831#e5dc7ef7484291d2026f323ec27052975e882b7817a8c40f09354eca397d4a5c resource-inventory went down. https://status.amdocs-connectx.com/en/incident/808831 Wed, 21 Jan 2026 10:28:00 -0000 https://status.amdocs-connectx.com/en/incident/808831#e5dc7ef7484291d2026f323ec27052975e882b7817a8c40f09354eca397d4a5c resource-inventory went down. https://status.amdocs-connectx.com/en/incident/808831 Wed, 21 Jan 2026 10:14:00 -0000 https://status.amdocs-connectx.com/en/incident/808831#4d0a44d91916f3b3e99fcbfd90bdd491e7c0c77eb36124439256417f3f863969 resource-inventory recovered. https://status.amdocs-connectx.com/en/incident/808831 Wed, 21 Jan 2026 10:14:00 -0000 https://status.amdocs-connectx.com/en/incident/808831#4d0a44d91916f3b3e99fcbfd90bdd491e7c0c77eb36124439256417f3f863969 resource-inventory recovered. https://status.amdocs-connectx.com/en/incident/808831 Wed, 21 Jan 2026 10:05:00 -0000 https://status.amdocs-connectx.com/en/incident/808831#057c64d7286ff526c8c35b43c54b41042681d3e9637525b63e266cec2705a08c resource-inventory went down. https://status.amdocs-connectx.com/en/incident/808831 Wed, 21 Jan 2026 10:05:00 -0000 https://status.amdocs-connectx.com/en/incident/808831#057c64d7286ff526c8c35b43c54b41042681d3e9637525b63e266cec2705a08c resource-inventory went down.