Incidents reported on status page for connectx https://status.amdocs-connectx.com/en https://d1lppblt9t2x15.cloudfront.net/logos/77f032529189588cec81258e10a84f38.png https://status.amdocs-connectx.com/en en https://status.amdocs-connectx.com/en/incident/847797 Thu, 12 Mar 2026 14:27:06 -0000 https://status.amdocs-connectx.com/en/incident/847797#d16079a4010ea4c54a01afdaa3a9024741da1c355138df5f72a5874f2d940870 resource-inventory recovered. https://status.amdocs-connectx.com/en/incident/847797 Thu, 12 Mar 2026 14:25:39 -0000 https://status.amdocs-connectx.com/en/incident/847797#f661d98193aa3f4aa27185385f3f069afc3e0841e3e499786cabbf7ade22fb33 resource-inventory went down. https://status.amdocs-connectx.com/en/incident/827044 Tue, 17 Feb 2026 16:50:00 -0000 https://status.amdocs-connectx.com/en/incident/827044#3eb7c08ba3d572e3f363c662fff2588f31422141f3f0738aa1b911a8b2ec0eea Maintenance completed https://status.amdocs-connectx.com/en/incident/827044 Tue, 17 Feb 2026 14:59:00 -0000 https://status.amdocs-connectx.com/en/incident/827044#db1e455fe8f6d9fd4048830ff31b049339eaf93784870a5abf613693992d2408 We will be performing scheduled maintenance to apply schema updates to the Commerce database, including new fields and indexes across applicable tenants. No customer impact is expected, but there may be temporary performance degradation during the window. https://status.amdocs-connectx.com/en/incident/822744 Tue, 10 Feb 2026 21:44:44 -0000 https://status.amdocs-connectx.com/en/incident/822744#6bb0af082185f769f6fa633fae5a342cb56c4361bf3f9bb47d0a95b3464c332d resource-inventory recovered. https://status.amdocs-connectx.com/en/incident/822744 Tue, 10 Feb 2026 21:31:44 -0000 https://status.amdocs-connectx.com/en/incident/822744#3811f5ed41f2f6af4f5bd5b56ccdf0faf499447b19e948a63bd129432c5256b6 resource-inventory went down. https://status.amdocs-connectx.com/en/incident/822773 Tue, 10 Feb 2026 21:22:00 -0000 https://status.amdocs-connectx.com/en/incident/822773#a3932b7aaff01e20fe5a2df820e71cd63f5f11db8ddfbf09c7661c58c806beb4 We are getting messages about global CloudFlare / AWS issue involving DNS. It does NOT directly affect our systems but may cause issues reaching to it from certain places in the world. We are monitoring the situation closely https://status.amdocs-connectx.com/en/incident/822744 Tue, 10 Feb 2026 20:50:47 -0000 https://status.amdocs-connectx.com/en/incident/822744#ed3f75200073a581b506fab21732bb7baf88f0e7a79c18536cf34bc6ddd512a0 resource-inventory recovered. https://status.amdocs-connectx.com/en/incident/822744 Tue, 10 Feb 2026 20:49:52 -0000 https://status.amdocs-connectx.com/en/incident/822744#319f34abe3be06fa0201c6bd65e217e97d806d95808a4429a522bcdb3b49287c resource-inventory went down. https://status.amdocs-connectx.com/en/incident/819774 Fri, 06 Feb 2026 08:34:00 -0000 https://status.amdocs-connectx.com/en/incident/819774#56def6ec766532a0a2d7aa8d809668447e6ca96215630dc061329fadf7d57374 Issue fixed. https://status.amdocs-connectx.com/en/incident/819774 Fri, 06 Feb 2026 08:33:00 -0000 https://status.amdocs-connectx.com/en/incident/819774#59f413b43e07c2c934aa3bbf2ba6e88b554310539b1c6451a1ada51e5ca89acd We experienced partial outage for creating certain types of product orders. Root cause was identified as human error (configuration) and fixed https://status.amdocs-connectx.com/en/incident/811818 Mon, 26 Jan 2026 06:33:00 -0000 https://status.amdocs-connectx.com/en/incident/811818#88dfae0ed9637c63b90ea96889eedb5182b8b6ddac2df61eeea298cc0d3c998e Issue resolve https://status.amdocs-connectx.com/en/incident/811818 Mon, 26 Jan 2026 06:27:00 -0000 https://status.amdocs-connectx.com/en/incident/811818#bc8ef7b66058b3ebc4e758e24446d9efbf0d1a70d180b491d77884ff7b0df135 We are getting some messages from customers who are not getting their registration email. We don't know yet if this is a real problem but we are checking https://status.amdocs-connectx.com/en/incident/809662 Thu, 22 Jan 2026 14:12:00 -0000 https://status.amdocs-connectx.com/en/incident/809662#5e5e9a0d75d4ce9380f8341bc57dfc7b3eca116fe27326dc784cad32676912fe Issue resolved. Billing, if affected, will be resumed automatically https://status.amdocs-connectx.com/en/incident/809662 Thu, 22 Jan 2026 14:10:00 -0000 https://status.amdocs-connectx.com/en/incident/809662#3def50a8e5203e3e3c55e0b970b7f3333674da198e02ee0739ef88cab3df9b81 We are experiencing network issues connecting to Stripe API. This may affect payment for some customers. https://status.amdocs-connectx.com/en/incident/808831 Wed, 21 Jan 2026 12:09:00 -0000 https://status.amdocs-connectx.com/en/incident/808831#be71882b0849fe2e946807a33f91ff6b9c856908c2f50275aa5265580718b9b7 We experienced a partial service outage due to a database failover issue, which resulted in the loss of index statistics. As a consequence, some commerce-related services were temporarily impacted. The issue was automatically detected immediately, and service was fully restored after the affected indexes were rebuilt successfully. No customer action is required. Any pending or in-progress orders are being processed automatically by the system. Our support and operations teams are actively monitoring the environment and are working extended shifts to address any residual or follow-up issues. We are working closely with AWS to identify the root cause and to implement preventive measures to ensure this issue—and similar scenarios—do not recur. We apologize for any inconvenience caused and appreciate your patience. https://status.amdocs-connectx.com/en/incident/808831 Wed, 21 Jan 2026 10:32:00 -0000 https://status.amdocs-connectx.com/en/incident/808831#2509e908114d0529028ffdb1a20848019f4a5841888746995063e4f67e26397b resource-inventory recovered. https://status.amdocs-connectx.com/en/incident/808831 Wed, 21 Jan 2026 10:28:00 -0000 https://status.amdocs-connectx.com/en/incident/808831#e5dc7ef7484291d2026f323ec27052975e882b7817a8c40f09354eca397d4a5c resource-inventory went down. https://status.amdocs-connectx.com/en/incident/808831 Wed, 21 Jan 2026 10:14:00 -0000 https://status.amdocs-connectx.com/en/incident/808831#4d0a44d91916f3b3e99fcbfd90bdd491e7c0c77eb36124439256417f3f863969 resource-inventory recovered. https://status.amdocs-connectx.com/en/incident/808831 Wed, 21 Jan 2026 10:05:00 -0000 https://status.amdocs-connectx.com/en/incident/808831#057c64d7286ff526c8c35b43c54b41042681d3e9637525b63e266cec2705a08c resource-inventory went down.